Sanjay Kumar Quotes & Sayings

“So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.”

“Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.”

“Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.”

“That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.”

“Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.”

“As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.”

“I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.”

“One, we committed to put about 650 people in the field to focus totally on customer satisfaction.”

“So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.”

“Clearly, every company needs a leader. That's an important part of being the CEO of the company.”