Steven Burd Quotes & Sayings

“If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.”

“I'm no health care expert, but you've got technology that constantly advances the ability to extend life and maybe improve lifestyle. That puts constant upward pressure on health care costs.”

“What we have is a pay structure that, on basic wages, is higher than market rate, as a general statement. When you look at other forms of retail, whether they be food or non-food, we pay more. If you look at our health care benefits, we pay a lot more.”

“I need more personal time and, given my extensive work in health care, I want to pursue that interest further.”

“People like to work for a winner.”

“The first job I ever had was right here in San Francisco with Southern Pacific.”

“The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.”

“The most challenging part of being CEO is communicating to 200,000 people what you want done.”

“We're a high-volume, low-margin business, so we decided to reinvent our own approach to health care.”

“We're trying to take a leadership role in solving the nation's health-care crisis. We want everybody in this country to have health insurance.”