Herb Kelleher Quotes & Sayings (Page 2)

“I tell my employees that we're in the service business, and it's incidental that we fly airplanes.”

“Just because you don't announce your plan doesn't mean you don't have one.”

“I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation, and I walked up to it and I kissed that baby on the lips and I cried.”

“I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground.”

“The spirit of Southwest Airlines is exuberant, it's caring, it's dedicated, it's diligent, it's fun, it's rewarding, it's a joy.”

“It is my practice to try to understand how valuable something is by trying to imagine myself without it.”

“When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew.”

“You can't have a mid-life crisis in the airline industry because every day is a crisis.”

“I'd say my mother made more of a difference to me than anyone else did. I know that's a conventional and perhaps mundane answer, but my family was blown apart at the start of World War II.”