“Business gives you a massive high. Doing a great deal, coming up with an inspirational solution... It's very addictive. But it doesn't last long. In isolation, it's a bit sterile. It doesn't reward the soul.”
“Business is about being the best that you can be, and there are always glowing examples of people that we can all learn from.”
“It's important to show children love, affection and balance and invest time in their moral upbringing.”
“I decided to leave most of my wealth to my charitable foundation, which is not to be confused with my charity. My charity helps children directly. The charitable foundation will receive most of my legacy when I die.”
“I might have made more money if I had outsourced to India, and I knew I'd find it easier to hire senior managers in London. But I wanted to be in Stoke. What could be more satisfying than creating work for 3,000 people in my home town?”
“Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.”
“The power of fear of failure, with will to win, is an incredible force. I don't think we should be worried about having a fear of failure; I think it's quite natural. If you surveyed any top businessman or any top athlete, I bet if they were truthful, they would all say they've got a fear of losing and a fear of failure.”
“When the country's indebtedness is so colossal and where the budget deficit is so huge, there is a moral obligation on people to pay their fair and reasonable dues.”
“As the years passed, and I was nine, 10, 11 years old, it became obvious I was going to start up a business of some sort.”
“At the end of the day, if you've got the great idea, and someone judges you've got the managerial capability, you'll probably get the backing for it.”