“Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.”
“In our daily life, we encounter people who are angry, deceitful, intent only on satisfying their own needs. There is so much anger, distrust, greed, and pettiness that we are losing our capacity to work well together.”
“Even though worker capacity and motivation are destroyed when leaders choose power over productivity, it appears that bosses would rather be in control than have the organization work well.”
“Everyone in a complex system has a slightly different interpretation. The more interpretations we gather, the easier it becomes to gain a sense of the whole.”
“Determination, energy, and courage appear spontaneously when we care deeply about something. We take risks that are unimaginable in any other context.”
“Aggression only moves in one direction - it creates more aggression.”
“For us, someone who is willing to step forward and help is much more courageous than someone who is merely fulfilling the role.”
“I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences.”
“For example, I was discussing the use of email and how impersonal it can be, how people will now email someone across the room rather than go and talk to them. But I don't think this is laziness, I think it is a conscious decision people are making to save time.”
“In these troubled, uncertain times, we don't need more command and control; we need better means to engage everyone's intelligence in solving challenges and crises as they arise.”