“Turning a culture around is very difficult to do because it's based on a series of many, many decisions, and the organization is framed by those decisions.”
“We can't wait for Washington. Business leaders are going to have to galvanize their own constituencies and do everything they can to demonstrate confidence in the economy, and I think that can be contagious.”
“What I would say to young entrepreneurs is there's so many moments in your life where you have these dreams, and people are trying to protect you, and they say, perhaps, friends, family, parents sometimes, they don't agree with it, they think, 'This is just too high of a hurdle.' And I don't agree with that.”
“Growing up I always felt like I was living on the other side of the tracks. I knew the people on the other side had more resources, more money, happier families.”
“My father had a series of blue-collar jobs and never made more than $20,000 a year. When I was seven, he got injured on a job. That was a very important point - because of the injury, he couldn't walk, and the company he was working for did not pay him. There was no compensation. So there was no money and no food.”
“California, in a sense, is almost Starbucks' largest country, with almost 3,000 stores.”
“I always saw myself wanting to do something deemed successful and good at the same time.”
“As Americans, there are very few things we have confidence in.”
“Customers have different need states and life experiences.”
“I'm much more concerned about America than the Democratic Party.”