Howard Schultz Quotes & Sayings (Page 2)

“We sell tea in Starbucks, but I think the experience is very different. I think coffee is something that is quick - it's transactional. I think tea is more Zen-like. It requires a different environment.”

“In life, you can blame a lot of people and you can wallow in self-pity, or you can pick yourself up and say, 'Listen, I have to be responsible for myself.'”

“Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.”

“Companies should not have a singular view of profitability. There needs to be a balance between commerce and social responsibility... The companies that are authentic about it will wind up as the companies that make more money.”

“Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.”

“The challenge of the retail business is the human condition.”

“On balance, I am a supporter of the minimum wage going up. We've got to be very careful what we wish for because some employers - and there could be a lot of them - will be scared away from hiring new people or creating incremental hours for part-time people as a result of that wage going up.”

“Social and digital media is a bullet train, and that bullet train is not coming home.”

“Any business today that embraces the status quo as an operating principle is going to be on a death march.”

“Do I take criticism of Starbucks personally? Of course I do.”